Before you start
Fixes to try, in order
Open "Schedule" and find the post
On a computer, the main menu says Social Schedule and opens the page titled Schedule. On a phone, tap Schedule in the bottom bar.
You should see: Your week at a glance, with the post on its day.
Open your scheduleOpen the post and read its title
Click or tap the post. The header says "Edit draft", "Edit scheduled post" or "Edit posted post". A draft also shows a faded card with a "Draft" label on the schedule.
You should see: You know if the post is a draft, scheduled, or past its time.
If it's a draft, set "Post status" to "Scheduled on platforms"
Drafts stay on the calendar but are never sent to Facebook. Pick a time at least 30 minutes from now in Date & time.
You should see: The label next to "Date & time" changes to "Scheduled".
Tap "Save"
Autopilot hands the post to Facebook when you save it. If Facebook or your plan says no, a message tells you why.
You should see: A "Post updated successfully" message.
Check that Facebook is still connected
Open Settings, then Integrations, and look at the Facebook row. A message that mentions reconnecting means Facebook dropped the link. See what to do when Facebook disconnects your Page.
You should see: The Facebook row says "Connected".
Open IntegrationsLook at your Page on Facebook if the time has passed
Autopilot marks a post "Posted" once its time has gone by. It doesn't ask Facebook, so open your Page on Facebook to see if it's there. A post past its time can't be changed in Autopilot. Make a new one.
You should see: You can see the post on your Page, or you know to make a new one.
Check your plan limit for that week or day
Free schedules up to 3 posts a week, Monday to Sunday. Pro schedules up to 3 a day. Drafts don't count. See how many posts each plan gets.
You should see: You know whether the week or day was full.
Check which mode you're in
In Review Mode nothing is scheduled until you tap "Generate posts" and swipe right. In Autopilot Mode, Autopilot plans overnight. See how Review Mode works.
You should see: You know if Autopilot was supposed to add the post.
Open Generate posts
Messages you might see when you save
| Message | What to do |
|---|---|
| Pick a time at least 30 minutes from now. | Choose a later time and save again |
| Free schedules up to a set number of posts a week, and that week is full. | Pick another week, or see the plan limit article linked below |
| Facebook disconnected your Page. Reconnect it in Settings > Integrations to keep posting. | Reconnect Facebook, then save again |
| Facebook didn't accept this post: | Edit the post as the message says, then save again |
What happens next
Once a post saves as scheduled, it goes out at its time. Check your schedule the next day to make sure it's marked Posted, and look at your Page.
- Learn how to save a post as a draft on purpose.
- Fix wording first with how to edit a post.
If something's not right
The post says Posted, but it isn't on Facebook
Autopilot marks it Posted when its time passes. Check your Page, then see what to do when Facebook disconnects your Page. If the week was full, see what to do when you hit a plan limit. Support is at support@ampere-autopilot.com if it still looks wrong.
Autopilot Mode is on, but no new posts appeared
Autopilot plans overnight, so the first new posts can take until the next morning. See how to turn on Autopilot Mode.
Save is greyed out on the post
Save stays off until you change something, and it stays off for a post whose time has passed. A post that's already out can't be changed here. Make a new post, or edit the live one on Facebook. See how to edit a post.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com