Before you start
Steps
Tap the round chat button
Look in the bottom right corner of Home, Schedule, Brand Voice, Products, Media, Outreach and Settings. It isn't on the Generate posts page.
You should see: A panel called "Chat" opens with the heading "Chat with Autopilot".
Open HomePick a suggestion or type your own
Under "Suggested for this page" you'll find ideas that fit the page you're on, such as "What's scheduled this week?" on Schedule. Or type in the box that says "Ask me to brainstorm, schedule, or manage posts..."
You should see: Your message is in the box, or sent if you tapped a suggestion.
Send your message
Press Enter on a computer, or tap the send arrow. Shift and Enter start a new line.
You should see: Autopilot shows "Thinking..." and then writes its answer.
Tap the plus button to add a photo
Choose "Take photo", "Upload from device" or "Use Autopilot media". You can also drag a photo onto the chat. Autopilot reads JPEG, PNG and WebP photos.
You should see: A small preview of the photo sits above the message box. Send your message with it.
Answer the confirmation card
For deletes and a few bigger changes, Autopilot shows a card such as "Make this change?" Tap "Confirm" (or "Delete post" on a delete card) to go ahead, or "Cancel". Nothing happens until you tap.
You should see: The card says "Confirmed." or "Cancelled. Nothing changed."
Find a past chat
- On a computer, the "Conversations" list sits on the right of the panel. Use the "Show past chats" button at the top to hide or show it.
- On a phone, tap the "Past chats" row at the top of the panel.
- Type in "Search chats" to find one. Chats are grouped as Today, Yesterday, This week and Older.
- Tap "New chat" to start fresh. Use the menu on a chat to "Rename" or "Delete" it.
Good to know
- Autopilot knows which page you're on. Open a post first and you can say "move this one to Friday".
- A reply that fails keeps your message in the box, so you can send it again.
- Chat is open to every account. Some jobs and the amount of chat depend on your plan. See chat limits on the Free plan.
What happens next
- See the jobs chat can do in what you can ask Autopilot to do.
- Check anything chat scheduled on your schedule.
- Prefer swiping? Here's how to create a post yourself.
If something's not right
You don't see the chat button
Chat isn't on every screen. It's missing on the Generate posts page and a few others. Go to Home or Schedule and look in the bottom right. See how to read your schedule.
Autopilot says you've reached your chat limit
Your chat is safe, and the message tells you when it resets. See chat limits on the Free plan and what to do when you hit a plan limit.
A photo won't attach
Autopilot reads JPEG, PNG and WebP photos, and each one has a size limit. Pick another photo, or choose one already in your library. See how to upload photos and videos.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com