Before you start
Steps
Open "Settings"
On a computer, Settings is in the main menu. On a phone, tap "More" in the bottom bar, then Settings.
You should see: The Settings page, with a row of tabs.
Open SettingsChoose "Account"
The "Security" section is near the bottom of this tab, under your profile photo and personal information.
You should see: A "Security" section with a "Current password" field.
Go straight to SecurityType your "Current password"
Use the password you sign in with today.
You should see: Dots fill the field. Tap the eye icon to check what you typed.
Fill in "New password" and "Confirm new password"
Use at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character. Type the same password in both fields. The eye icon shows what you typed.
You should see: No red error text under either field.
Tap "Update password"
There's no separate save step. The button sends the change.
You should see: A short message reads "Password changed successfully." and the fields clear.
If you forgot your current password
- In the "Security" section, tap "Forgot your password?"
- Tap "Send reset code". Autopilot emails a 6-digit code to the address on your account.
- Enter the "Verification code", then fill in "New password" and "Confirm new password". Tap "Resend code" if nothing arrived.
- Tap "Reset password". A message reads "Password reset successfully." and you land back on the change form.
Signed out and can't get in at all? Start from the sign-in page instead. What to do when you can't log in walks through it.
About your login email
What happens next
- Use the new password the next time you sign in.
- Update the rest of your profile in your name and profile photo.
- Done with your login for good? See how to delete your account.
If something's not right
The message says "Current password is incorrect."
Check for a typo or caps lock. If you're not sure of the password, use Forgot your password in the Security section, or see what to do when you can't log in.
The new password is rejected
Use at least 8 characters with an uppercase letter, a lowercase letter, a number and a special character, and both fields must match. If you hit a wait message, try again in a few minutes. Still stuck? See what to do when you can't log in.
I changed my password and my Facebook posts stopped
Your password doesn't touch your Facebook connection. Check what to do when Facebook disconnects your Page.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com