Before you start
Nothing. You can start right away.
Fixes to try, in order
Check the "Email" and "Password" you typed
Use the same email you signed up with. A wrong one shows "Incorrect username or password." Check caps lock, then tap "Sign in".
You should see: You land on your Home page.
Open the sign-in pageUse "Login with Google" if you signed up that way
If you created your account with Google, sign in with the same Google button instead of typing a password.
You should see: Google asks you to pick the account, then you land on your Home page.
Tap "Forgot your password?"
On the sign-in page, tap it, enter your "Email address", then tap "Send reset code".
You should see: A "Check your email" screen says we sent a 6-digit code.
Open the reset pageEnter the "Verification code" and a new password
Fill in "New password" and "Confirm new password", then tap "Reset password". The code is in your inbox. Check spam if you don't see it, or tap "Resend code".
You should see: A message says your password was reset. Sign in with the new one.
Confirm your email if you see "Confirm your email"
A new account has to confirm its email before the first sign-in. Enter the 6-digit code, then tap "Confirm". If the code ran out, tap "Resend code".
You should see: Your account is confirmed and you can sign in.
Enter your authenticator code if you see "Enter your sign-in code"
Open your authenticator app, type the current 6-digit code, then tap "Verify code". Codes change every 30 seconds, so use the newest one.
You should see: You land on your Home page.
Wait a few minutes if you see a too-many-attempts message
The message reads "Too many sign-in attempts. Wait a few minutes, then try again." Give it a few minutes before the next try.
You should see: The sign-in page works again.
What the messages mean
| You see | What to do |
|---|---|
| Incorrect username or password. | Retype both, or reset your password |
| Confirm your email | Enter the 6-digit code from your inbox |
| Enter your sign-in code | Use the newest code from your authenticator app |
| Too many sign-in attempts | Wait a few minutes, then try again |
What happens next
- Once you're in, your posts are right where you left them. Check your schedule.
- Pick a password you'll remember. Here's how to change your password.
- New here? See how to create your account.
If something's not right
No reset or confirmation email arrived
Check spam and the address you typed, wait a minute, then tap Resend code. Still nothing? Email support, or try changing your password from Settings if you can still get in.
I'm in, but my posts stopped going out
Signing in has nothing to do with posting. Check what to do when Facebook disconnects your Page and what to do when a post didn't go out.
I want a different email address on my account
Settings can't change the sign-in email. Email support@ampere-autopilot.com from the address on your account. Your name and photo are in how to update your name and profile photo.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com