Before you start
Steps
Open "Settings"
On a computer, Settings is in the main menu. On a phone, tap "More" in the bottom bar, then Settings.
You should see: The Settings page, with a row of tabs.
Open SettingsChoose "Account"
The last section on this tab is "Delete my data". It says it permanently deletes your login and that your organizations stay as they are.
You should see: A "Go to delete my data" button.
Tap "Go to delete my data"
You can also open the page directly. The page is titled "Delete my data".
You should see: A page with "What happens when you delete" and a checkbox.
Open Delete my dataRead what happens
Your login is deleted and you're signed out right away. You can't sign back in with this email or Google account. You'd need to sign up again.
You should see: You know what goes and what stays.
Tick "I understand this can't be undone."
The delete button stays faded until you tick the box.
You should see: The red delete button turns on.
Tap "Delete my account"
This can't be undone.
You should see: The button reads "Deleting your account..." and then you land on the sign-in page with the message "Your account was deleted."
What goes and what stays
| After you delete | |
|---|---|
| Your login | Deleted. You're signed out right away |
| Signing in again | Not with this email or Google account. You'd sign up again |
| Organization posts, photos and settings | Stay as they are. Other members can still use them |
| Your subscription | Keeps billing until you cancel it |
The same steps on our website
You can also read these steps on our site, in How to delete my data. It adds how to remove Ampere Autopilot from your Facebook settings.
What happens next
- If you want an organization's data deleted too, email support@ampere-autopilot.com from the address on your account.
- To stop posting without deleting anything, see how to disconnect your Facebook Page.
- Changed your mind? Sign up again to start a new login. Here's how to create your account.
If something's not right
The message says we couldn't delete my account
Nothing was changed. Try again, or email support@ampere-autopilot.com. If you're being signed out, see what to do when you can't log in.
The Delete my account button won't turn on
Tick the box that says you understand this can't be undone. The button stays off until you do. Unsure about the rest of your settings? See how to change your password.
I got billed after I deleted my account
Deleting a login doesn't cancel a subscription. Email support from the address on your account, and see how to cancel your subscription.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com