Before you start
Steps
Open "Products"
On a computer, Products is in the main menu. On a phone, tap "More" in the bottom bar, then Products.
You should see: Your list of products.
Open ProductsTap the product you want to change
Tap its name or its row. You can also open the three-dot menu at the end of the row, then choose "Edit". The search box helps if your list is long.
You should see: A page titled "Edit product" with the product's current details filled in.
Change what you need
The page has "Details", "Images", "Options", "Pricing" and "Product type". Edit any of them. The "Available" switch under Pricing marks a product you can't offer right now.
You should see: Your changes show in the form. Nothing is saved yet.
Tap "Save Changes"
On a phone, the button sits in the bar at the bottom of the screen.
You should see: A "Product updated successfully" message, and you're back on the Products list.
Tap "Discard" to leave without saving
Use this instead of "Save Changes" if you changed your mind. A box asks you to confirm.
You should see: A box titled "Discard Changes". Tap "Continue" and you're back on the Products list with nothing changed.
What happens to posts already scheduled
When you save, Autopilot checks your upcoming posts that mention the product. It only does this if you changed something a post could say: the name, description, price, sale price, starting price, price visibility, link, options or availability. Photos, tags and the product type don't trigger it.
| Review Mode | Autopilot Mode | |
|---|---|---|
| A post more than 30 minutes away | Flagged, with new wording ready for you | Rewritten for you |
| A post going out within 30 minutes | Left as it is and flagged | Left as it is and flagged |
| A draft | Left as it is and flagged | Left as it is and flagged |
| A post only about a product you marked unavailable | Moved to drafts, with a replacement ready | Replaced for you |
Good to know
- Autopilot only states prices that are on the product, so a price you hide stays out of your posts.
- Free holds 10 products. Editing never counts as adding one.
- Posts already live on Facebook aren't changed. See what to do when a post has a wrong detail.
What happens next
Autopilot uses the saved version from now on. Posts it plans next will use your new details. See how products show up in posts.
- Add a price that says starting at with how to set a starting price.
- Remove a product you no longer sell with how to delete a product.
If something's not right
Save Changes shows an error about the price
The price field is empty or negative. Type a price, or turn on Hide price on social media or Quote required. See how to set a starting price.
A scheduled post still shows the old price
The post may be live already, or going out soon. Check the Needs review tab, then see what to do when a post has a wrong detail.
You see "We couldn't save your changes"
Your edits are still on the page, so nothing is lost. Tap Save Changes again. If it keeps failing, wait a moment and try a smaller change first. Here's how to add a product or service in case you need to start over.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com