Before you start
Fixes to try, in order
Open "Schedule" and open the post
On a computer, the main menu says Social Schedule and opens the page titled Schedule. On a phone, tap Schedule in the bottom bar. Then click or tap the post.
You should see: A sheet titled "Edit scheduled post", or "Edit posted post" if its time has passed.
Open your scheduleFix the words in the post
Click the text and type the right detail. You can change hashtags, the link and photos in the same place. Skip to the next fix if the sheet says the post is live.
You should see: The "Save" button turns on.
Tap "Save"
Autopilot updates the post that is waiting at Facebook.
You should see: A "Post updated successfully" message.
If the post is live, tap "Delete post"
A live post can't be changed here. Edit it on Facebook, or delete it here and make a new one. Deleting removes it from your connected Page and can't be undone.
You should see: A box titled "Delete this post?"
Confirm with "Delete post"
Then write a corrected post with how to create a post yourself.
You should see: A "Post deleted" message, and the post is gone from your schedule.
Fix the product behind it
A wrong price or description usually comes from the product. Open it, correct it and save. Autopilot then checks the upcoming posts that mention it. See how to edit a product.
You should see: The Products list shows the right details. Flagged posts appear in the "Needs review" tab.
Open ProductsFix your business details in "My business"
Website, phone and email live in Settings, My business, under "Contact information". Your address is under "Business address". Posts written after the change use the new details.
You should see: The new details show on the page.
Open your business details
Where a wrong detail comes from
| The wrong detail | Where to fix it |
|---|---|
| A price, name or description | The product. See how to edit a product |
| Your phone, email, website or address | Settings, My business |
| Something you told Autopilot, like a special | How to manage what Autopilot remembers |
| How posts should be worded | How to set rules for your posts |
| Facts taken from your website | How to fix what the website scan got wrong |
Good to know
- Autopilot re-checks upcoming posts only when a product or memory changes. Other fixes apply to posts written from then on.
- Every post is checked against your saved details before it's scheduled. That catches made-up prices. It can't catch a detail that is wrong in what you saved.
- A post going out within 30 minutes is left as it is. Edit it yourself if you need to.
What happens next
With the source fixed, new posts use the right detail. Keep an eye on your schedule for a day or two. Still stuck? Write to support@ampere-autopilot.com.
- See what the quality check does before a post is scheduled.
- Read how products show up in posts.
If something's not right
The post is live and Save is greyed out
A live post can't be changed in Autopilot. Edit it on Facebook, or delete it here and write a new one. See what to do when a post didn't go out if you aren't sure it's live.
The same wrong detail keeps coming back
The source is still wrong. Check the product, your business details and anything you told Autopilot. See how to manage what Autopilot remembers.
Deleting the post failed
Facebook may have dropped the link to your Page, so the post is still in Autopilot. See what to do when Facebook disconnects your Page.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com