Before you start
Steps
Find the charge in "Recent invoices"
Go to Settings, then the Billing tab. Each invoice row shows its number, its dates and its amount, with a "Paid" badge once it's paid. Open it with the "View invoice" or "Download PDF" button.
You should see: The invoice you want refunded, with its number, date and amount in front of you.
Open Recent invoicesEmail support@ampere-autopilot.com
Write from the address on your account. Include your business name, the invoice number, the date and the amount. Say you're using the money-back guarantee.
You should see: Our team has what it needs to find the payment.
Say whether you also want to cancel
A refund request and a cancel are separate. Canceling doesn't refund a payment, and Autopilot has no refund button. If you don't want the plan to renew, cancel it yourself on Billing.
You should see: You've asked for the refund and turned off renewal yourself.
Open Billing
How the money-back guarantee works
| What to know | |
|---|---|
| Which plans | Every paid plan, Founding Member included |
| How long | 30 days |
| How you get it | You ask for the refund. There's no refund button in Autopilot |
| Does canceling refund me | No. Canceling doesn't refund or prorate a payment |
| Yearly Pro | You can't cancel mid-year, but a refund under the guarantee is how to leave early |
Other ways to reach us
You can also send us a message and pick the "Billing or refunds" topic. For a refund, email is the way to include your invoice details.
What happens next
- Don't want the plan to renew? Cancel on Billing too. See how to cancel your subscription.
- Questions about a charge? Read how to update your card and find invoices.
- Not sure Pro is right for you? How the Pro trial works covers what you get before you pay.
If something's not right
You can't find the invoice
Invoices show up once you have an active subscription. If you paid and Billing shows none, see what to do when a payment is still processing.
You canceled, but you still want your money back
Canceling doesn't refund a payment. Email us the invoice details. See how to cancel your subscription.
You're a Founding Member and unsure what a refund ends
A Founding refund ends the membership and the founding benefits. Read how Founding Member pricing works before you ask.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com