Before you start
Nothing. You can start right away.
Fixes to try, in order
Wait a few minutes
After checkout, the page that says "Confirming your payment..." waits about 16 seconds for your plan to update. If Stripe is still working, it shows "Payment still processing." Your plan updates on its own as soon as Stripe confirms.
You should see: Your plan changes to Pro without any action from you.
Tap "Go to Billing" and look at Current plan
The "Payment still processing." page has a "Go to Billing" link. On Billing, check the badge in "Current plan". Reload the page if it still reads Free.
You should see: The badge in "Current plan" reads Pro.
Open Current planCheck "Recent invoices" for your payment
Scroll to "Recent invoices". A row with a "Paid" badge means Stripe took the payment. Write down the invoice number and the date.
You should see: You know whether the payment went through, and you have the details support needs.
Open Recent invoicesEmail support@ampere-autopilot.com if Billing still shows Free
Include your business name, the invoice number and the date. Don't pay a second time while you wait.
You should see: Our team can match your payment to your account and fix your plan.
What each checkout screen means
| You see | What it means | What to do |
|---|---|---|
| Confirming your payment... | Stripe is finishing up. This usually takes a few seconds | Wait |
| You're all set. | Your plan is now Pro | Nothing. You're sent back to Billing |
| Payment still processing. | Stripe hasn't confirmed the payment yet | Follow the fixes above |
| Nothing to confirm. | You opened the page without just checking out | Go to Billing to see your plan and invoices |
What happens next
- Once your plan reads Pro, see how to remove the watermark and what else changed.
- Add a backup card with how to update your card and find invoices.
- Not sure which plan you chose? Read how to switch between monthly and yearly.
If something's not right
Billing shows Free and there is no invoice
The payment may not have gone through. Try again from Billing. See how to upgrade to Pro.
Billing shows Pro, but a feature still shows an upgrade box
Reload the page so Autopilot reads your new plan. If a limit or lock still shows, see what to do when you hit a plan limit.
You see Pro, but you didn't mean to pay
Every paid plan has a money-back guarantee. See how to request a refund and how to cancel your subscription.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com