Before you start
Steps
Open "Payment methods" in Billing
Go to Settings, then the Billing tab. Only billing admins see it. Your cards are listed with their brand, last 4 digits and expiry date.
You should see: A "Payment methods" section. The card that pays your bill has a "Default" badge.
Open Payment methodsTap "Add Card"
The button sits at the top of the section. If you have no cards, tap "Add one now." instead.
You should see: A window titled "Add payment method" with a secure card form from Stripe.
Enter your card and tap "Add card"
Fill in the card details, then tap the button at the bottom of the window.
You should see: A message says "Card added." and the new card appears in the list.
Tap "Set as default" on the new card
The default card is the one Stripe charges. If you had no default card, the first card you add is made the default for you.
You should see: A message says "Default payment method updated." and the "Default" badge moves to the new card.
Remove the old card
Tap the trash button on the old card. Its tooltip reads "Remove card". You can't remove a card if it's your only one.
You should see: A message says "Card removed." and the card leaves the list.
Find an invoice or receipt
Scroll to "Recent invoices" on the same page. Each row shows the invoice number, the dates it covers, the amount and a status badge. Tap "View invoice" to open it, or "Download PDF" to save it. Open Recent invoices.
| Badge | What it means |
|---|---|
| Paid | The payment went through |
| Open | The invoice is waiting for payment |
| Void | The invoice was canceled and nothing is owed |
| Uncollectible | Stripe couldn't collect it |
| Draft | The invoice isn't final yet |
If your payment fails
Founding Members: a failed payment ends the $15 rate, so fix a past due card quickly. See how Founding Member pricing works.
What happens next
- Need a refund? Use the invoice number from Recent invoices. See how to request a refund.
- Want to stop renewing? Read how to cancel your subscription.
- Switching plans? See how to switch between monthly and yearly.
If something's not right
You can't see a Payment methods section
Payment methods show once your account has a subscription, trial included. On Free with no subscription, start with how to upgrade to Pro.
A message says your card couldn't be saved
Nothing was charged. Check the card details and try again, or use another card. If it keeps failing, email support@ampere-autopilot.com and see what to do when a payment is still processing.
The Remove card button is grayed out
You can't remove your only card. Add a second card first, set it as the default, then remove the old one. If you want to stop paying instead, see how to cancel your subscription.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com