Before you start
Where a check-in shows up
- Your inbox. On a computer, choose "Outreach" in the main menu. On a phone, tap "Inbox" in the bottom bar. Either way you land on a page titled "Inbox".
- Home. When a check-in is waiting, the "Needs you" section has an "Answer now" button.
- Email, with the first question in it and a link to answer.
- A push notification, once you've turned on push for your device.
Check-ins always land in your inbox. You choose whether email and push reach you too. See how to choose how check-ins reach you.
Two ways Autopilot can ask
You set up each check-in with a "Schedule a check-in" button on the Inbox page. There you pick what Autopilot asks, how often and when. Here are the 2 choices for what to ask.
| My questions | Autopilot decides | |
|---|---|---|
| Who writes the questions | You do | Autopilot does, from what it already knows about your business |
| Good for | The same question every week, like next week's specials | An open check-in on what's new |
| Follow-up questions | Only when an answer is too vague to post | When Autopilot needs more to write a post |
What happens to your answers
When you finish a check-in, Autopilot saves the useful facts as memories and writes posts from them. The last screen shows how many of each: "Posts generated" and "Memories saved".
| You choose | What happens to the new posts |
|---|---|
| Review drafts | They're saved as drafts. Nothing goes out until you schedule it. |
| Schedule automatically | They go straight onto your schedule at the time Autopilot picked. |
What happens next
- Watch for your first check-in in your inbox. If you picked a check-in rhythm during setup, one is already scheduled.
- When it arrives, here's how to answer a check-in.
- Facts from your answers are kept as memories. See how to manage what Autopilot remembers.
- Want a break? Here's how to pause or delete a check-in.
If something's not right
You haven't seen a check-in yet
Check-ins only come once you've scheduled one. Open your inbox and look under "Recurring check-ins". If you have one and nothing arrived, send yourself a test with "Send me a test" (see how to schedule a recurring check-in), then check how to choose how check-ins reach you.
A check-in came by email but not in your inbox
Open your inbox directly and look under "Waiting for you". If the check-in isn't there, it may be finished, or a newer one from the same check-in may have replaced it. See how to answer a check-in.
You answered, but a post didn't go out
Not every answer makes a post. If you chose "Review drafts", the posts wait on your schedule as drafts until you schedule them. If you chose "Schedule automatically" and the time has passed, see what to do when a post didn't go out. To skip the review step next time, see how to turn on Autopilot Mode.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com