Before you start
Steps
Open "Inbox"
On a computer, choose "Outreach" in the main menu. On a phone, tap "Inbox" in the bottom bar. You can also tap "Answer now" in the "Needs you" section on Home, or the link in a check-in email or push notification.
You should see: The "Waiting for you" list, with each check-in and how many questions are waiting.
Open your inboxTap "Open" next to a check-in
Tap the row or its Open button. Each check-in shows its name and the date it was sent.
You should see: The check-in opens with a badge that says "Open" and the first question.
Choose "Review drafts" or "Schedule automatically"
This is the switch next to "New posts:" at the top. It decides what happens to the posts made from your answers. It starts on the choice that fits your mode.
You should see: Your choice is highlighted.
Type your answer
Click the box that says "Type your answer", write a sentence or two, and send it. Say what's new in your own words. Add a date if there is one.
You should see: Your answer shows up as a message in the conversation.
Answer the next question
Some check-ins ask more than one question, one at a time. Autopilot may also ask a short follow-up when an answer is too vague to use.
You should see: When the last answer is in, the screen says "All done. Nice work."
Tap "See your schedule"
You'll see how many posts were made under "Posts generated" and how many facts were saved under "Memories saved".
You should see: Your schedule opens, where any new posts are waiting.
Open your schedule
Drafts or automatic
| Review drafts | Schedule automatically | |
|---|---|---|
| Where the posts go | Saved as drafts on your schedule, marked "Draft" | Put on your schedule at the time Autopilot picked |
| Do they go out on their own | No. You schedule each one | Yes, at their time |
| Can you still edit them | Yes | Yes, until they're live |
Not sure yet? Start with drafts. You can see what Autopilot wrote from your answers first. See how to edit a post and how to approve a post.
What makes a good answer
Do
- Say what's new in plain words, like a new service or a busy week.
- Add the day if it's an event or a special.
- Mention the product or service by name.
Don't
- Share anything you wouldn't want on your Page.
- Write it like an ad. Autopilot handles the wording.
What happens next
- Your answer is kept as a memory. See how to manage what Autopilot remembers.
- Posts saved as drafts wait on your schedule until you schedule them.
- Autopilot sends the next check-in on your schedule. See how to change how often Autopilot checks in.
If something's not right
The page says "We couldn't find this check-in."
That check-in may be finished or removed already. Open your inbox and look under "Waiting for you". Here's how check-ins work.
You see "We couldn't send your answer."
Your check-in is safe. Copy what you wrote and try again in a moment. If it keeps happening, email support@ampere-autopilot.com. If check-ins stopped arriving, see how to choose how check-ins reach you.
You answered but see no new posts
Not every answer makes a post. If you chose "Review drafts", check your schedule for drafts. For a post that should have gone out, see what to do when a post didn't go out.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com