Before you start
Steps
Open "Inbox"
On a computer, choose "Outreach" in the main menu. On a phone, tap "Inbox" in the bottom bar.
You should see: Your check-ins are listed under "Recurring check-ins".
Open your inboxFlip the switch on the check-in to pause it
The switch is on the right of the row, next to the button with three dots. Flip it off to pause. Flip it on again to resume.
You should see: A message says "Check-in paused." The row says "Paused".
Open the check-in you want to delete
Tap its row. Or tap the button with three dots ("Check-in actions") and choose "Edit".
You should see: A window titled "Edit check-in" opens.
Tap "Delete check-in"
The button is at the bottom of the window.
You should see: A question asks "Delete this check-in?"
Confirm with "Delete check-in"
Read the note first. You can always schedule a new check-in later.
You should see: A message says "Check-in deleted." and the row is gone.
See your recurring check-ins
Pause or delete
| Pause | Delete | |
|---|---|---|
| Autopilot keeps asking | No | No |
| Your questions are kept | Yes | No |
| Easy to undo | Yes. Flip the switch back on | No. You'd set up a new check-in |
| Best for | A slow season or time away | A check-in you'll never use again |
You can also pause from inside the check-in. Open it and turn off "Send on schedule", then tap "Save check-in". Your questions stay.
What happens next
- A paused check-in shows "Paused" instead of a next send time. Turn it back on whenever you're ready.
- Want fewer, not none? See how to change how often Autopilot checks in.
- Starting over? Here's how to schedule a recurring check-in.
If something's not right
You paused a check-in but one still showed up
A check-in that went out before you paused stays in your inbox. A paused one sends nothing new. If you have more than one, check each row. See how check-ins work.
You still get check-in emails after deleting
Another check-in may still be on. Open your inbox and look under "Recurring check-ins". If everything is gone and emails keep coming, they may not be check-in emails. Email support@ampere-autopilot.com and tell us which emails. To change what reaches you, see how to choose how check-ins reach you.
You can't sign in to pause a check-in
Pausing and deleting both need you signed in. Sign in, then follow the steps above. If you can't get in, see what to do when you can't log in.
Still stuck?
Email us what you were trying to do and what you saw. A person on the team will write back.
support@ampere-autopilot.com